Return Policy

In the case of damaged goods during shipment or mismatch item (s) upon receipt, you may send it back to the Company. However, please kindly ensure that:

• the return of the item(s) must be made within 7 days from the date it was received.
• damaged or mismatched item(s) is returned together with the original box and receipt.

For missing item(s) upon delivery, please contact us at [email protected]
Our staff will further assist you on the matter. However, for a new item to be given in exchange, you are subject to provide us with all the necessary documentary proof to suffice that you indeed did not receive the missing item(s).

Late delivery caused by unforeseen circumstances (i.e., natural disasters, COVID outbreak or any other circumstances beyond our control) or peak season is not valid for return and exchange.

For damaged or missing item(s), you may exchange (or obtain) an item of the same price.

Please email your inquiry to [email protected] with the subject “Return Item”.
We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
However, to speed up the process of your inquiry, kindly attach your email with a picture(s) of your item(s) to best describe the damaged item and its condition.

Please allow a minimum of 14 working days from the date we receive your item(s) for us to process your request.

The customer will have to bear any postage fees and/or shipping charges incurred for the returned item to be assessed by the Company.